News & Insights
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The second edition of the Inside Hospitality Report finds worryingly high levels of concern about the impact of racism in the workplace, further cemented by 28% of Asian, 37% of Black and 39% of mixed ethnicity respondents experiencing or witnessing racism in their current place of work.
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The fall-out from the Russian invasion of Ukraine is affecting business around the globe. Teams from international business advisory firm RSM have produced papers highlighting the risks of both cyber attacks and food shortages in the wake of the conflict, while advising on measures that might be taken to reduce the threats.
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The inaugural Peach 20/20 Summer Meet Up will take place on 21 June at Boxpark Wembley.
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Ahead of the upcoming Atlantic Club Miami tour, the Peach 20/20 team look to uncover what makes key locations across The Magic City desirable and inspirational for hospitality operators.
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New research from Peach 20/20 partners CGA and Fourth highlights widespread job vacancies and increased pressure on labour costs
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What are the big consumer trends to track in 2022, and how will the market shake down after COVID? Phil Tate, CEO of top hospitality analysts CGA, shared some crucial clues with Peter Martin on the Top Table Podcast from Peach 20/20. Here are just five of his messages for operators and suppliers.
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Simon Mitchell of street food pioneer KERB is the latest guest on Peach 20/20’s Start-up Hub Podcast. He joined Peter Martin to talk about incubating new talent, moving beyond food halls, and big issues like delivery and pricing. Here are five of the top takeaways from the chat.
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Peach 20/20 executive director Peter Martin reflects on the key findings from the latest research compiled by CGA and Harri.
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Ajith Jayawickrema hasn’t just launched one big restaurant brand—he’s created two. The Las Iguanas and Turtle Bay founder joined Peach 20/20’s Start-up Hub Podcast to share start-up stories and the ups and downs of entrepreneurialism.
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A research collaboration between Peach 20/20 partners Harri and CGA offers in-depth insight into hospitality workers’ views of the sector and their jobs
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How can eating and drinking out brands stay relevant, compelling and competitive in an increasingly digital-first world? From seamless delivery to delighting customers to winning the talent wars – technology is proving a crucial brand differentiator. Even investors are taking note.
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The latest ‘Top Cities’ report from On Premise consultancy CGA and Wireless Social, the leaders in guest wi-fi and data insight, combines sales and device log-in data to assess the performance of Britain’s 10 most populous cities over the four weeks to 12 March 2022.
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Sessions founder Dan Warne is the latest guest on the Start-up Hub Podcast from Peach 20/20. He tells Peter Martin how Sessions incubates the next generation of dynamic hospitality brands via food halls and support with logistics and delivery. Here are just five of the takeaways from the conversation.
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If you don’t think technology is worth investing in, ask your staff? And your customers may have something to say about it too.
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New research shows how much the public want personalisation when they go out – and that they are prepared to pay for it in personal data
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According to the restaurant legend that is Danny Meyer, CEO of Union Square Hospitality Group: “The next frontier for restaurants is to expand hospitality through technology”.
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In a special edition of the Top Table Podcast to mark International Women's Day, Plan B founders Ann Elliott, Emma Causer and Holly Addison discussed gender imbalance in hospitality leadership. They reflected on progress since their mentoring programme began, the work that still needs to be done, and ways to accelerate change.
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Experts from international law firm Bird + Bird provide timely advice on navigating the new virtual world.
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Tortilla Mexican Grill’s dynamic leadership duo of CEO Richard Morris and Chair Emma Woods are the latest guests on the Top Table Podcast from Peach 20/20. From the opportunities and challenges of delivery to IPOs to turbocharging growth, here are some of the top takeaways from their chat with Peter Martin.
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In the first Start-up Hub Podcast from Peach 20/20, international brand rollout guru Marcel Khan tells Peter Martin about bringing Italian pasta brand Miscusi to London and beyond. He chats about the concept’s appeal, the importance of sustainability and purpose, the art of growing brands and much more—and here are just five of the messages from the conversation.
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Inflation means price increases are all but inevitable across all industries and hospitality leaders are bracing themselves for the challenge. So how do you raise your prices without frightening the horses, or indeed your customers, into the arms of cheaper competitors?
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As consumers return cautiously to pre-COVID out-of-home habits, brand trust and reliability are likely to be more important than ever in their decision-making – and especially among older customers.
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Global business consultancy RSM has launched its biggest survey of the UK hospitality sector and would like to hear from industry leaders about their hopes and challenges for 2022.
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Rockfish founder and CEO Mitch Tonks and non-executive director and industry icon John Barnes are the latest guests on the Top Table Podcast from Peach 20/20.
They tell Peter Martin how the pandemic has accelerated Rockfish’s transformation from a restaurant group in the south west into a diverse, digital-savvy and nationwide seafood business. Here are five of our top takeaways from the conversation.
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Miami has one of the most vibrant food and drink cultures in the world—and Atlantic Club is heading there on May 11-13.
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One of the industry’s most inspiring leaders is Hawksmoor co-founder and CEO Will Beckett. He talks candidly to Peter Martin on the Top Table podcast about the importance of optimism and ambition – alongside building a business with an ‘ethical heart’ and creating an adult, respectful workplace.
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We asked our good friend, globetrotter and hospitality strategist, Myles Doran, to give us a taste of what’s hot and happening in Miami ahead of the Atlantic Club Tour in May. From cafecitos and croquetas to ultra-cool roof top bars and a booming cosmopolitan art, design and restaurant scene..it does not disappoint.
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With “no quick fixes on food inflation” supply chain issues are top of mind for operators. Andrew Selley, CEO of Bidfood takes stock on the challenges ahead.
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CGA’s latest Consumer Pulse research shows that more than two thirds (70%) of consumers now feel confident about visiting pubs, bars and restaurants—double the number (34%) who felt the same way at the start of last year.
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Optimism about recovery in the UK drinking-out market grew in January as sales rebounded — but what’s being consumed has changed.
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Recruitment drives this month by holiday park operator Parkdean, with 550 staff vacancies open, and Travelodge looking to fill 600 jobs have only underlined the depth of the labour crisis facing hospitality. Hospitality Rising is one initiative now taking shape to change the public's perception of working in the sector.
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Tech continues its onward march. As the news that Aldi has opened its first checkout-free supermarket, Peter Martin argues for a smooth approach.
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Consumer confidence about returning to bars and restaurants is growing, according to new CGA research – and both in the UK and US. Meanwhile, Britain has seen the first increase in the number of licensed premises in five years
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If you are running bars in London you probably feel that December was a complete right off. On the other hand, if you’re in the restaurant business away from the capital you might be thinking you’ve dodged a festive bullet.
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Miami’s reputation as a high energy party city is undeniable – and for that reason alone it deserves its place as the Atlantic Club’s first foray stateside since 2019. Yes, we are back on tour from May 11-13, exploring one of the most dynamic cities in the US.
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News of a major office investment in central London doesn’t mean an end to working from home, says Peter Martin. It’s more like the start of a hybrid experiment.
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New research reveals attitudes to technology and hospitality among the next generation – and life is not all about the digital world
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Asking customers if they enjoyed their meal is standard practice for any restaurant hoping to understand what guests thought of their dining experience, but the question is a lot less effective than it seems. Infact, it’s the perfect question to ask if you want to be lied to, says Yumpingo founder Gary Goodman
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Peter Martin takes a look at the latest research on what lockdowns have done to people’s domestic diets, including an increasing taste for cheese
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If the pub, bar and restaurant market wants to be an attractive career proposition, both at boardroom level and on the front-line, it needs to do more to embrace diversity. Peach 20/20 brought together experts to discuss the issues – from data gathering to reverse mentoring. Here are their thoughts.
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Peach 20/20 brought together experts from the worlds of casual dining, marketing and research to examine the seismic shifts in consumer behaviour since early 2020 – and what it means for business in 2022. They pulled out 10 big trends
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By analyzing over 180,000 out-of-home reviews, Yumpingo determined that digital customers are three times more likely to score an experience poorly if an item is missing from their order. Do you know how your out-of-home or off-prem business is performing?
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Peach 20/20 founder Peter Martin is this year marking 40 years in the sector, but far from looking back, his focus is on the challenges and opportunities ahead.
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Which drinks categories fizzed in 2021, and which went flat? CGA’s exclusive data analysis provides an insight into the key market trends that are set to continue into 2022.
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New research from Harri has revealed that 61% of employees in UK restaurants and fast-food businesses didn’t receive a pay rise in 2021. As a result, 45% of those are now planning to change jobs in 2022
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In a survey conducted just before the introduction of Plan B restrictions in England, optimism among hospitality leaders had already fallen by four percentage points.
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2022 is set to be a big year for the on- premise in the US, as sales return to pre-COVID-19 levels and consumer confidence grows, new research from CGA suggests.
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It’s great to see our old friend and industry icon John Barnes writing again. His Marketing Judo book was an entertaining and easy to use guide to marketing for entrepreneurial operators – and despite being published 19 years ago is still full of good advice for leveraging your position using brains rather than budget.
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How to navigate the here-and-how remains a major challenge for pub, bar and restaurant operators, but understanding the longer term implications of the new trading environment is just as vital.
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Having the CEDA conference in Harrogate this year gave Peter Martin the opportunity to add a northern flavour as conference chair.
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What are the key trends and flavours shaping consumer choices in 2022? Peach 20/20 founder Peter Martin and Catherine Hinchcliff, Head of Corporate Brand and Insights at Bidfood, discuss the key themes on a new podcast, focusing on the ingredients, flavours and ‘cuisines less travelled’ that will help menus stay ahead of the curve.
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Peach 20/20 brought together more than 300 industry leaders to discuss the crucial issues facing the out-of-home eating and drinking sector – with diversity, sustainability, and the new consumer high on the agenda.
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Loungers co-founder and executive chairman Alex Reilley was named an Industry Icon at the Peach 20/20 Hero & Icon Awards on Wednesday (17 November).
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Prestigious prizes recognise 15 leading brands and individuals across the eating and drinking out sector
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Britain’s leading managed restaurant, pub and bar groups achieved modest sales growth in October amid mounting operational pressures, the latest edition of the Coffer CGA Business Tracker reveals.
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Categories that capitalise on this trend - focusing on low sugar, low calories, low ABV - are growing in value rapidly. Myles Doran discusses the trend and its impact on the wider industry.
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Peach 20/20 returns as a live event on Wednesday 17 November. A select, invitation-only gathering of 300 industry VIPs to debate the big issues of the day: how we can both make our businesses more successful and be a force for economic and social good in the world we live in.
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Peach 20/20 have teamed up with WiHTL- Diversity in Hospitality Travel & Leisure to find out and gauge industry sentiment around these vital issues ahead of the flagship conference next week.
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Our roster of speakers includes founders and entrepreneurs – Judy Joo of Seoul Bird fame, Nisha Katona, of rapidly growing Mowgli, Hamish Stoddart, the zero-carbon pioneer and founder of Peach Pubs and Justin Crawford, one of the visionaries behind Escape to Freight Island, one of Manchester’s hottest venues.
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A recent ‘No-shows, no more’ webinar from CGA and Zonal tackled the hot issue of guests failing to fulfil reservations, following exposure of the problem in the latest GO Technology report and the new #ShowUpForHospitality campaign.
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Greene King CEO Nick Mackenzie leads tens of thousands of hospitality professionals and is joining the debate at this year's Peach 20/20, and highlighting how the regional brewer and pub owner’s history has shaped its steadfast commitment to inclusion and driving change not just in its own organisation, but across the sector.
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Peach 20/20 has introduced a new category for this year’s Hero & Icon awards, reflecting the importance of trust and reliability for consumers in the post-pandemic market.
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Restaurant and bar businesses making waves on the international stage will be recognised at this year’s Peach 20/20 Hero & Icon awards in London on November 17.
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Agility and cost controls should be top priorities as the industry gets ready for a return to travel
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Ongoing staffing problems posed by the pandemic have seen businesses in the U.K. hospitality sector struggle more than others to fill vacancies. In September, the ONS reported that the hospitality’s sector vacancy rate was twice that of the economy as a whole, despite the sector creating 122,000 new jobs between March and June.
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Andrew Selley, CEO of Bidcorp UK and James Bielby, Chief Executive of FWD take a deep dive into some of the most immediate challenges facing the hospitality industry
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Steve Hill, Head of Operations at the UK’s Bone Daddies, discusses the restaurant’s obstacles and successes through COVID-19 and partnership with QSR Automations.
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The shortlists for the 2021 Peach 20/20 Hero & Icon Awards have been announced, honouring dozens of outstanding operators across the out-of-home food and drink market.
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Sustainability and the green agenda present real challenges for hospitality businesses – but ones that many are already embracing. The topic will feature prominently at this year’s Peach 20/20 conference on November 17.
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In Harri’s recent event series, Redefining Staff Retention, this session encompassed operators from hotels to talk about the importance of retaining staff during this turbulent period of reopening and returning to some sort of normality in today’s society.
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The Peach 20/20 Atlantic Club ‘London is Open Tour’ - our first since the pandemic hit - did not disappoint. Here are our top 5 takeaways…
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Peach 20/20 Founder Peter Martin opened the Casual Dining Show last week with a bold and optimistic vision of the future for eating and drinking out brands.
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Deliveries and takeaways accounted for nearly a third of managed operators' total sales in August, according to the latest CGA & Slerp Hospitality at Home Tracker.
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Wine suppliers and producers face opportunities to drive On Premise sales for the year ahead as the channel recovers after a turbulent 18 months.
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Final spaces available for Atlantic Club London event available as more details announced.
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As the sector continues to bounce back from the pandemic employers need to address the ongoing challenges facing hospitality teams to retain staff in the long term.
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NEWS RELEASE - Harri, a market-leading employee experience platform, receives significant growth financing in response to enterprise momentum and transformation.
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Casual Dining - the definitive restaurant, pub & bar event is returning to ExCeL London on 23-24 September 2021 and as part of the programme will feature Peach 20/20’s executive director Peter Martin.
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We'll be attending Casual Dining from the 23 - 24 September in London. See you there?
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The Peach 20/20 Atlantic Club is back ‘live’ this September and heading for London, the beating heart of the UK restaurant, pub and bar market.
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We are moving our main invitation-only event to Exhibition London, a newly opened, purpose-designed, events and conference complex in the heart of White City and the Westfield development.
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‘Big ideas for ambitious brands’, a Peach 20/20 Atlantic Club webinar hosted by Peter Martin, brought together industry experts to explore the future for the On Premise in the US, UK and beyond. Here are ten of the top messages from the event.
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The Tim Bacon Foundation is a Registered Charity (No. 1173108) and was established in Tim’s name to recognise his achievements, continue his legacy and to echo his legendary spirit of generosity.
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This year our board of high-profile, industry change-makers will not only help us to develop this year’s conference agenda for our flagship event taking place in London in November but will also feed ...
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Danny Meyer is a hero of the global restaurant industry, never afraid to be radical or provocative – but the decision of the legendary New York entrepreneur to require indoor diners and drinkers at his Union Square Hospitality Group establishments to show they have been vaccinated against Covid will divide opinion both sides of the Atlantic.
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Former Wagamama CEO Emma Woods will be back in the industry spotlight in November when she takes on the role of co-chair of hospitality’s most influential conference, Peach 20/20.
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Smart use of franchising and robust protection of Intellectual Property are very effective routes to brand growth. Experts from global law firm Bird & Bird joined the Peach 20/20 Summer Meet Up to share top tips for successful strategies on both—here are just ten of their insights.
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We are excited to announce that our venue for this year’s Peach 20/20 Conference and Hero & Icon Awards dinner is The Roundhouse in London - one of the most exciting live performance spaces in the world.
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The Tim Bacon Foundation is organising a major fundraising initiative on Thursday 8 September in memory of Peach Industry Icon and founder of the multi-award winning Living Ventures, Tim Bacon.
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Peach 20/20, hospitality’s most influential annual event, returns in 2021 refreshed and refocused, with its flagship conference and Hero & Icon awards ceremony set for London on November 17.
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Hot on the heels of last week’s news unveiling nominees in the Industry Hero categories, Peach 20/20 turns the spotlight on the Consumer Hero Awards, powered by data from CGA by NielsenIQ BrandTrack consumer survey.
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Neat Burger and Gail’s Bakery are two of the UK’s fastest growing brands, and their leaders shared the secrets of their success at the Peach 20/20 Summer Meet Up. Here are seven top takeaways from their session.
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Hospitality Rising, the initiative to raise the profile of the hospitality sector with the public through an ambitious advertising campaign, is continuing to recruit new supporters, including Whitbread, Soho House and Maybourne Hotel Group, owner of Claridge's, The Connaught and The Berkeley.
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Don’t miss hospitality’s most respected leadership expert - in London for one day only - on Tuesday 20 September. Learn how high performing teams and leaders are navigating the talent war, maximising sales and minimising costs. Here’s 7 great reasons why you don’t want miss out.
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Real progress on sustainability will only be achieved with collaboration across hospitality, business leaders at the Peach 20/20 conference stressed. Significant change will also require buy-in from those at the top of companies.
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Plan B, the mentoring platform designed to accelerate women’s representation on boards, has announced the launch of its first conference on October 5th in central London.
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Plan B, the mentoring platform designed to accelerate women’s representation on boards, has partnered with Peach 20/20 to launch a Diversity Champion Award – to be presented at the Peach 20/20 Awards dinner on 18 October in London.
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CGA’s research into sales and consumer attitudes in the US and Canada provides extensive insights into COVID-19’s recent impacts across the On Premise. Here are some of the most notable numbers and what they mean for suppliers and operators.
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How do established brands stay fresh and ahead of the curve on guest experience? Jenny McPhee, the first brand director of pioneering cocktail bar group The Alchemist, shared some of the secrets on the Peach 20/20’s Top Table Podcast. Here are five of her insights.
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New research highlights five key factors that can influence consumer decision-making when going out to eat and drink