Conference Agenda

The hospitality industry is a fundamental driver of consumer confidence and commercial recovery and is critical to our post pandemic economic success.

It is also (we believe) a force for good, making a difference to many of the biggest challenges of our age and helping transform the society we live in.

As Peach 20/20 returns to the live stage on 17 November 2021, we have secured an illustrious speaker line-up of big business leaders, ambitious entrepreneurs and the finest sector experts to debate the biggest challenges and opportunities the industry faces at a pivotal moment in our history.

Chair
Peter Martin, Executive Director, Peach 20/20

Co-Chair
Emma Woods, Chair, Tortilla & former CEO, Wagamama

14:00

The scene-setter

14:00 14:10

Peter Martin, founder of Peach 20/20, and Emma Woods, chair of Tortilla and non-exec at the Gym Group, map out what they are seeing in this new and developing trading landscape – highlighting the biggest issues the sector is set to face in the coming year.
14:10

Socially-connected, digitally-savvy, experience-seeking, health-conscious? Who is the 2022 consumer?

14:10 14:45

Emma Woods, who has held senior marketing roles at Unilever, PizzaExpress, Merlin and Wagamama, leads the analysis of the latest consumer data and trends, with an expert panel.
14:45

The sustainability challenge

14:45 15:20

In the wake of the COP26 environment conference, how is the hospitality sector and the food and drink industry in general measuring up? What is it doing already; where can it make a difference; where do the really big challenges still lie?
15:20

The political slot

15:20 16:10
16:10

The people problem and diversity

16:10 16:45

Hospitality has a major people retention and recruitment challenge, and how does the industry’s record on diversity play into that?

Speakers

Lorraine Copes, Founder - Be Inclusive Hospitality
16:45

International perspectives

16:45 17:05

Nicolas Boudet, president international and SVP global development of Wingstop, the rapidly-growing US-based fast-casual chain, on the attractions and obstacles of taking a business international, including to the UK.
17:05

The Change Makers panel

17:05 17:45

Which operators are best placed to shape the market of the future? Which brands are already making waves – and what will be the characteristics of a successful business in the coming decade?

Thank you to our conference partners

The Peach Hero & Icon Awards

The Peach Hero & Icon Awards are hospitality’s most coveted accolades, recognizing and celebrating the best the industry has to offer – the leadership, creativity, inventiveness, agility and commitment to quality of both companies and individuals. Winners are selected either by votes of fellow industry leaders or the public.

The high point of the awards ceremony, which follows the Peach 20/20 conference each year, is the award of the Peach Icon trophy, which goes to individuals who have made a lasting and positive contribution to this sector over a period of time, people who inspire, innovate and set the standards. Winners of the Icon award join peers in the industry’s own hall of fame.

Find out more