Whether we like it or not we inhabit a digital world.
But do we understand what our customers really want from tech when they are out to eat and drink? Digitally savvy consumers have got used to Amazon-like, always-on, joined-up customer journeys in every facet of their lives. How does that expectation translate to the analogue world of hospitality?
A company that been at the heart of the tech revolution in hospitality is Zonal, so how does it see the present and future digital age? Peter Martin speaks to Olivia Fitzgerald, chief sales and marketing officer at Zonal for her take on the sector’s new digital frontiers.
Guest:
Olivia Fitzgerald, Chief Sales and Marketing Officer, Zonal
Host:
Peter Martin, Executive Director, Peach 20/20
Sponsored by Chapman Ventilation, QSR Automation, Yumpingo & Zonal.
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Have you listened to the BRAND NEW Peach 20/20 podcast series? Featuring industry icons such as Will Beckett, Marcel Khan, Mitch Tonks and John Barnes.