Rewiring the P&L : winning in a new operating reality
18 Nov 2026
How do hospitality businesses transform for a higher-cost, tech-enabled world without losing sight of the customer? Bill’s managing director Tom James leads a discussion on reshaping the P&L, simplifying operations, harnessing data and AI, and reimagining the proposition — while keeping brilliant execution and hospitality fundamentals firmly at the heart of growth. With:
- James Brown, CEO, Brava Hospitality
- Lynora James, chief digital officer and digital transformation leader
Chairperson
