The shortlists for these two consumer-focused awards - Consumer Experience and Power Brand - are compiled from a combination of guest metrics measured by CGA by NIQ’s BrandTrack and PubTrack surveys, so reflecting the voice and habits of the eating and drinking-out public.

The shortlists are:

Customer Experience

(Based on rankings across key KPIs of satisfaction, recommendation and revisit intentions.)

• Alberts Schloss
• Hickory’s
• Ivy Collection
• Mr Fogg’s
• Pizza Pilgrims
• Rudy’s Pizza

Power Brand

(Based on rankings across growth, usage, customer conversion and satisfaction metrics.)

• Hickory’s 

• Ivy Collection

• Lounge Cafe Bar 

• Miller & Carter 
• Nando’s 
• Wagamama 

Peach 20/20 co-founders and awards ceremony hosts Peter and Christine Martin said: “This year’s lists again reveal the strength of brands - and the ones that customers keep going back to despite all the economic pressures and continue to find growth. The winners of these two awards can rightly claim to be the nation’s favourites. Congratulations to all those in the running.”

These awards will be presented along with the other Hero Award categories on 18 November 2026 at one of London’s most exciting new venues - the Town Hall by Bottaccio.

Attendance is strictly limited to board-level hospitality operators. 

Huge thanks to our Headline Partners: Access Hospitality, Diageo, Fourth, NIQ, Nutritics, Sona and Tevalis; Premium Partners: Discover Network, Enotria, Harri, HeyGuest and TiPJAR; Event Partners: Bird & Bird, Brakes, Coca-Cola Europacific Partners, Hawkstone, Lucky Saint & The National Restaurant, Pub & Bar Show.