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Business leaders networking at the Peach 20/20 Conference  

26 Apr 2022

New report highlights hospitality’s inclusivity issues

The second edition of the Inside Hospitality Report finds worryingly high levels of concern about the impact of racism in the workplace, further cemented by 28% of Asian, 37% of Black and 39% of mixed ethnicity respondents experiencing or witnessing racism in their current place of work.

Be Inclusive Hospitality launched the second Inside Hospitality Report, having collected over 1,000 responses from across the industry. Anonymous views and experiences have been shared covering topics including careers in hospitality, racism, diversity, inclusion and education.

The authors hope the report will act as an industry resource, by building a comprehensive account of the current position on equity, diversity and inclusion in hospitality.  The report concludes with five pragmatic steps that business leaders should take to accelerate change.

Key findings include:

  • Among respondents who have witnessed or experienced racism; 23% Asian, 16% Black and 12% of mixed respondents have been offered wellbeing support, including mental health or otherwise. 
  • Asian and Black senior leaders feel unsupported by their employers regarding career progression compared to their peers. Asian senior leaders (38%) and Black senior leaders (39%) felt they are ‘very well’ or ‘well’ supported compared to two-thirds (65%) of White senior leaders.    
  • Black respondents, at 43%, are most likely to report that ethnicity has hindered career progression. Asian (37%) and mixed (28%) respondents reported the same. In contrast, just 7% of White respondents believe this.
  • Only 1 in 5 of all respondents have accessed workshops about anti-racism, race or language. There is a strong appetite to do so, with 5 in 10 respondents stating that they would like to.

Lorraine Copes, Founder of Be Inclusive Hospitality and an industry leader said: "The time is now for the hospitality industry to stop and consider if it wants to be a sector where all employees and businesses can develop and build successful futures. Sadly, the findings confirm what I have observed over the past 20 years, which is there are barriers for progression for Black, Asian and Ethnic minorities to move upwards, and sector leaders should act now to remove them"

The first edition of the report launched in June 2021, which captured 387 responses. Similarly, the 2021 report raised concerns over issues of racism and barriers to career progression for those from underrepresented groups. Due to a significant difference in data composition a direct comparison has not been made with this year’s report.

Since inception, Be Inclusive Hospitality has facilitated workshops to over 500 hospitality leaders and delivered professional development and well-being initiatives positively benefiting close to 400 Black, Asian and Ethnic Minorities throughout the hospitality sector.

You can download the free report here.


Be Inclusive Hospitality is a not- for profit organisation with a mission to build a thriving community to accelerate race equity within hospitality, food, and drink.

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