Our theme addresses two of the most pressing issues facing operators today: talent retention and customer engagement. We’ll explore how technology is transforming both Customer Experience (CX) and Employee Experience (EX) and how an integrated tech stack is a proving to be a gamechanger for digitally savvy operators in the industry.
Peter Martin, Founder of the Atlantic Club and Peach 20/20 will be your guide through a packed agenda including expert panel sessions, head-to-head interviews, case studies of real-world and of course Q&A.
Topics we'll cover:
- How integrating customer journeys across both digital and physical channels builds loyalty and drives repeat business
- Why connecting all your customer data touchpoints increases spend per visit and ‘lifetime value’
- How you can transform your ‘Employee Experience’ ratings and attract and retain star talent
- Why smart use of tech will help your team focus on delivering an outstanding CX, drive revenue and increase job satisfaction
Time: 4pm (GMT) // 12pm (ET)